A lot of people are searching for a reliable Internet service. But after using an Internet service provider for a while, some people could decide it’s no longer for them. Or they might locate a different supplier that offers superior services.
If this applies to you, you might be wondering how to cancel AT&T Internet online. For instance, does AT&T charge cancellation fees? The entire cancellation process for AT&T will be covered in this post.
Three Ways to cancel AT&T Internet online
There are three ways to stop using AT&T’s Internet services. You can carry out this action in person, over the phone, or online. Here is an explanation of each technique.
How to Terminate AT&T Internet via Phone
Simply because it is simpler to make a phone call, many customers choose to terminate their AT&T Internet subscription by phone. When they don’t have the time or opportunity to visit one of their places, that is the situation. However, keep in mind that because of their retention scripts, the services can be difficult to cancel over the phone.
This is what you need to do to expedite the procedure:
To reach AT&T customer assistance, dial 1-800-288-2020.
They will check your account number or other details for verification if they can’t recognise you from your phone number.
Be careful to state “cancel service” as the call’s reason.
When prompted, respond “Internet” when asked what service you are calling about.
The call will be answered by someone. Inform them that you are leaving the country and must cancel your Internet account.
In a perfect world, you would ask for a cancellation date that was earlier than the subsequent billing cycle. You’ll have to pay for an extra month if you don’t.
The business will walk you through the conditions for returning the equipment and issue you a “return authorization number” in the process. Note the UPS tracking number if you are returning the device that way.
How to cancel AT&T Internet at a Store
The corporation AT&T operates a number of retail locations across the nation. As a result, you may find their stores in all major cities. So, if you’ve been having billing issues, you can discontinue your Internet account in person.
The steps are as follows:
Any equipment you received from AT&T for your phone, TV, or Internet service should be packed up. This applies to your modem, receivers, gateway, and similar devices. Use the original packaging they arrived in, if at all feasible. Remember to bring the wires.
Bring your hardware to an AT&T store representative.
Tell them that you are leaving their service area and need assistance cancelling your AT&T subscription. They might try to get you to switch services for the new location, but let them know you’re leaving the nation.
Decide on a cancellation date that is inside the billing cycle.
Obtain a receipt for the exchange and the returned equipment.
Online AT&T Internet Cancellation Procedure
Additionally, you can cancel your AT&T Internet service online through your account, but only DSL subscribers are permitted to do so. Customers with IPBB or AT&T fibre services can only cancel in-person or over the phone. Furthermore, there’s a good chance you won’t be able to use this strategy because they ceased signing new customers up for the DSL service starting in 2020.
How to cancel AT&T Internet
So, are you prepared to discontinue AT&T Internet service? If you follow all of these instructions, your cancellation will go smoothly:
One, settle account balances
Make sure there are no unpaid balances on any of your AT&T products, including your landline phone, DirecTV television service, or small business connectivity services. The last thing you want is for them to force you to pay late fees if you don’t. Additionally, you may be in a strong position should there be any equipment disputes or restocking fines as a result of this.
Recognise the conditions of your contract
Contracts are required for some AT&T services, but not others. For instance, AT&T Internet-only services do not require a contract, whereas phone and TV bundles require two-year commitments. You may be required to pay “early termination fees” if you choose to terminate your service before the contract’s stated end date.
Your contract’s remaining term will determine how much in early termination costs you must pay. The cost can be up to $180 for 1-year contracts and up to $360 for 2-year contracts.
In essence, you must pay $15 for each month of your contract that is still unfilled.
- Request to cancel your AT&T Internet service.
Make a request to have your account cancelled. If you’re a legacy DSL client, you can do it online, by visiting a store, or by phoning customer care. - Hand back the AT&T Internet gear
You need to give the company’s equipment back. You can easily return the equipment at the same time as your cancellation if you do so in person.
However, if you cancel by phone, AT&T will send you a prepaid shipping label and an equipment return authorization number so you can return the equipment via UPS. What you need to bring for a UPS return is listed below:
Return authorization number and pre-paid mailing label
Whenever possible, keep your equipment in its original boxes. If the original packing is unavailable, wrap the equipment properly in your own box instead.
Each and every power cord, ethernet cable, and other accessory that came with your equipment.
Within 21 days, leased equipment must be returned. If not, they will see it as lost, and you will be charged for it. You should stay away from unreturned equipment because the costs are rather substantial.
- Verify that billing is finished.
Examine your account following the termination. Make sure no additional charges appear after the cancellation. If everything went according to plan, these documents ought to be available for contested fees:
A statement for the cancellation request in writing or by email
a copy of your receipt from a trip you made to one of their shops
The UPS delivery confirmation and the equipment’s return authorization number
- Contest any extra fees, if any
Use their customer support line and say “dispute charge” to deal with billing if you discover any additional costs after cancelling.
Here are some frequently asked questions and their solutions about AT&T Internet cancellation:
Does AT&T charge a cancellation fee?
If you terminate your contract service early, cancellation costs might be incurred. For each month of the contract that remains, a cost of $15 will be charged.
How can I discontinue my AT&T service?
Call (800) 288-2020 and select “cancel service” to end your AT&T Internet service. You can also call (866) 294-3464 with more complex needs.
Are final bills prorated by AT&T?
Beginning in 2019, AT&T does not prorate final bills for subscribers of its TV, phone, and Internet services. Mobile accounts may still be prorated, but when you cancel other services, you will just be charged for the entire last month’s worth of services.
Final Reflections
Some people just want to stop using Netflix and other services of a similar nature, while others want to stop using their present Internet service provider. Follow the guidelines in this article for a simple cancellation process if you have an AT&T account.
